At Buy Feng Shui USA, we strive to ensure that your orders are processed and shipped promptly and efficiently. Please review our shipping policy below to understand how we handle shipping within the United States.
Shipping Locations
- We currently ship within the United States only, including all U.S. states and territories.
- We do not ship to PO Boxes, freight forwarders, or office rental spaces. Please provide a valid residential or business address for delivery.
Shipping Rates
- Continental USA: Orders shipping within the continental United States (48 states) are subject to a flat shipping fee based on weight. The shipping fee will be calculated at checkout.
- Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Other U.S. Territories: Orders shipping to these locations will incur additional shipping charges due to higher shipping costs. The exact fee will be displayed at checkout based on your shipping address and order weight.
Shipping Methods
We offer several shipping options to suit your needs. Orders are shipped from Monday to Friday via the following services:
- USPS First Class
- USPS Priority
- Standard Shipping
- Economy Shipping
The available shipping method for your order will depend on the package's size, weight, and delivery location.
Processing Time
- All orders are processed within 1-3 business days (Monday through Friday) after payment is received and cleared. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order has shipped.
Estimated Delivery Times
- Continental USA: Delivery typically takes 3-7 business days depending on the shipping method selected.
- Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Other U.S. Territories: Delivery times may vary and can take longer due to location and shipping method. Please allow 7-14 business days for delivery.
Lost, Stolen, or Misplaced Packages
- We are not responsible for lost, stolen, or misplaced packages after they have been marked as delivered by the carrier. If your package is lost or delayed, the customer will need to file a claim directly with USPS.
- For stolen or misplaced packages, we recommend checking with neighbors, household members, or your building management first. If the package is still missing, please contact USPS to report the issue.
Shipping Delays and Issues
- Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, postal service delays, or other factors beyond our control.
- If there is an issue with your delivery (e.g., lost or damaged items), please contact our customer service team within 7 days of the estimated delivery date for assistance.
Order Changes and Cancellations
- Once an order has been placed and shipped, we cannot cancel or make changes to the shipping address. Please double-check your shipping information before completing your purchase.
Additional Notes
- Shipping costs are non-refundable. In the event of a return, the original shipping cost will not be refunded unless the return is due to a mistake on our part (e.g., defective or incorrect items).
Thank you for choosing Buy Feng Shui USA! If you have any questions or need further assistance with your order, please contact our customer service team at [your email or phone number].
